Helpdesk
Quick How To Videos
FREQUENTLY ASKED QUESTIONS (FAQs)
Sales and Purchase of ZOOM:BIT
Where can I get ZOOM:BIT?
You can purchase online at www.cytron.io/p-zoombit.
Is there a classroom bundle?
Yes, you can get a classroom bundle at www.cytron.io.
Is there an option to purchase ZOOM:BIT kit which does not include micro:bit board?
Yes, you can if you already have a micro:bit. Get it at www.cytron.io.
Can schools purchase ZOOM:BIT offline or using government LO?
Yes, you can. Please email your enquiry or request for quotation to sales@cytron.io.
MakeCode Editor
How do I program the ZOOM:BIT?
The easiest way to start programming the ZOOM:BIT is using Microsoft's MakeCode editor, accessible via this URL: https://makecode.microbit.org. It is a block-based programming interface specially designed for kids and beginners to learn coding. MakeCode has option for switching to JavaScript or Python text-based programming interface too.
Can I use MakeCode Editor offline?
Yes, you can.
"MakeCode is an HTML5 web application that’s automatically cached locally (saved to your computer or device) when first viewed in your browser. After the web app has loaded you will have everything you need to continue working without an internet connection. If you decide to add an extension, it’s possible that you’ll again need to connect to the internet to allow the code in the new extension to compile." - Source: https://makecode.microbit.org/offline.
Alternatively you can download and install MakeCode Offline App.
ZOOM:BIT Guide Book
Is the book available in soft copy?
Yes, you can download the pdf copy from the [ Download ] page.
Is the book available in other languages?
We're passionate about eliminating the language barrier and let every kid have access to this guide book in their mother tongue. We're in the process of translating the guide book.
If you'd also like to volunteer to translate this book into another language, we welcome you to get in touch with us. Email to cheryl@cytron.io.
Certification Program
Coming soon. We will update when the certification program is ready.
Community
How to join?
Just go to Community Page and click the button to apply.
What are the different roles and requirements?
Jr Facilitators are student leaders nominated by their teacher or trainer. They have completed the course and are thus well-equipped with the know-how and experience to guide their peers in a one-to-one or small group setting.
Certified Instructors are experienced educators who have attended product training session (either online or in person) and are familiar with MakeCode Editor. They have conducted ZOOM:BIT introductory workshop for their students or peers.
Certified Coaches are educators who have successfully trained at least 3 students to complete the course and become Jr Facilitators.
Master Trainers are educators who not only train students but are also empowering fellow educators. They have trained and mentored at least 3 coaches.
Warranty
How long is the warranty?
1 year for manufacturing defects.
*The warranty does NOT cover wear and tear, and damages due to misuse, abuse or improper maintenance.
How to claim warranty?
Click [HERE] to report the product's failure or problem. This will lead you to our “Support, Warranty & Return” page. Fill in all the details and click “CONTINUE”.
Our technical team will contact you to troubleshoot and verify the problem. If the product is required to be returned, we will provide you with the warranty form. Fill in and return the warranty form together with the defective product. *Every product return must have the warranty form filled out in detail, or else it will not be processed.
It takes 7 working days to troubleshoot, repair and test the warranty product from the date of receipt.
Got a question not answered?
Click ZOOM:BIT to leave us a message on Telegram and we'll get back to you as soon as possible. We'd love to hear from you.
Click ZOOM:BIT to leave us a message on Telegram and we'll get back to you as soon as possible. We'd love to hear from you.